FAQ

Coronavirus (COVID-19) Response FAQs

TO OUR VALUED CLIENTS

First and foremost, we would like to send our warmest wishes to everyone affected by the coronavirus pandemic.  The statistics we see are real people with loved ones and lives that are valuable.

Carney Forensics has formulated a coronavirus plan to keep our clients safe and also our associates safe.  We hope the Frequently Asked Questions below will answer your questions.

Carney Forensics now provides contactless pickup which includes:

  • A planned and confirmed appointment with date, time, and location for pickup
  • Arrangements in advance for chain of custody and service agreement signatures by email
  • Or, signatures at the contactless pickup using social distancing (bring your own pen)
  • Receipt of retainer check at contactless pickup, or payment in advance by LawPay or credit card
  • Receipt of device and accessories (cables, SD cards, etc.) in a package (usually cardboard box) of which we will take possession at pickup using social distancing.
Clients should protect mobile devices by enclosing them in a Faraday bag or aluminum foil wraps. They should enable Airplane Mode to protect the device from cell towers, Wi-Fi, and Bluetooth signals.
After pickup we will clean your device by wiping it down with non-toxic disinfectant before entering our lab. After examination we will clean and wipe your device with disinfectant once again before we pack and ship it back to you via USPS Priority Mail.

Yes, we will perform all contactless pickups at no-charge, but during the surge in COVID-19 these winter months, we only pickup at our lab facility within the Twin Cities metro.

We would appreciate it. Our pickup person will be wearing an N95 mask and gloves at the pickup and will practice social distancing.

Yes, we would prefer it for your safety and ours during the pandemic. We have been receiving devices for forensic examination in overnight shipment packages for over a decade from all over the U.S.  We always recommend purchasing the tracking service and sending us the ID by email.  We will email notification of arrival when we receive your device.

The tracking ID serves as an electronic chain of custody and is accepted for evidence admissibility by federal and state courts all over the U.S. It works especially well in this COVID-19 era and is our preference. It’s straightforward, supports evidence admissibility impeccably, is cost-effective, and is fully and accurately documented for legal protocols in both criminal and civil matters.

For mobile devices please see our article “Sending the Phone or Tablet to Carney Forensics.”

For computers please see our article “Sending the Drive to Carney Forensics.”

  • Use LawPay on this web site to pay your retainer.
  • Or, call in your credit card to (651) 695-1757.
  • We also accept checks during the contactless pickup, or through U.S. mail.

After your device is forensically copied or imaged, and at your request, we will ship it overnight using USPS Priority Mail with their tracking service. We will email the tracking ID to notify you when your package is coming. This method is our preference for returns because it’s straightforward, supports admissibility impeccably, is cost-effective, and is a fully documented transaction.

Business FAQs

We have admitted digital evidence in federal and state courts all over the country for more than a decade and have never had our evidence denied. We maintain a strict chain of custody with foundation and we photograph all of our devices on intake.  We record fullsome lab notes of our examinations.

Yes, John J. Carney, Esq. is our expert witness who testifies in court for our cases. He is an attorney, licensed in state and federal court, and has a Bachelor’s of Science degree from MIT and a J.D. from Mitchell Hamline School of Law. He is a voting member of the American Academy of Forensic Sciences.

It is essential to review the CVs of the digital forensic examiners. Do they have training and certifications for the top mobile, computer and cloud forensic tools? How many years’ experience do they have in performing forensics examinations? How many and on what types of cases have they worked? How often have they testified in court? An expert should be happy to share their experience, credentials, and references.

Yes. Our forensic experts can assist counsel in drafting language that will allow us to collect all the evidence in your case whether it’s mobile, computer, cloud, or cell towers. Few lawyers have both the technical and legal knowledge to draft these legal documents.

You can find our current price sheet here.

Carney Forensics is normally engaged by attorneys on behalf of their clients. Once we have the details of your case, we will check for any conflicts of interest with the parties. If none exist, we will send our service agreement to your attorney for his or her review and signature.